faqs

OUR COVID 19 RESPONSEview

what are the charges for shipping in india? Shipping inside India is free of cost.

do you ship internationally? Yes, we do. We levy additional charges for shipping internationally mentioned during the checkout.

how long until my order ships? We take 7-10 business working days to ship an order.

can i change my shipping address after my order has been dispatched? You can't change the delivery address once you've submitted your order.

SHIPPINGview

what shipping method does the website use? We use courier partners to deliver your products.

what are the charges for shipping in india? Shipping inside India is free of cost.

do you ship internationally? Yes, we do. We levy additional charges for shipping internationally mentioned during the checkout.

how long until my order ships? We take 7-10 business working days to ship an order.

can i change my shipping address after my order has been dispatched? You can't change the delivery address once you've submitted your order.

ORDERview

where is my order? We will notify the customer by mail & SMS once the parcel is dispatch with the tracking detail and notify once the parcel is delivered.

i am based out of india and i want to place an order for a delivery abroad. is it possible? Not at the moment but soon it will start,

do i need to set up an account to place an order? It is not mandatory to open an account to place an order, but it is advisable to create an account for better shopping comfort

are the colours of products shown on the website accurate? Yes, the colors are accurate. But sometimes there can be a very slight change possible depending on photoshoot light.

how do i know if an item is in stock? Its always mentioned in the product details.

can i exchange the cloth i buy online at a perona store? Unfortunately, not as online retail is separate from our stores.

how should i know the products you sell are authentic? We are the manufacturer of our products, We have very strong control in quality and we sell the product directly only through our website not through any other site there is no third party involved in any process.

PAYMENTview

what all payment methods does perona accept? Indian credit and debit cards / Netbanking - All major banks / Wallets - Freecharge, Ola Money, PayZapp / UPI - BHIM, Google Pay, WhatsApp, Paytm, PhonePe

is there any option for cash on delivery? No

is it safe to use my credit card online at perona? At Perona, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

what should i do if my payment fails? Try a different mode of payment or contact our support team. Our team will be happy to help you.

REFUNDview

will my money be refunded or will i get a credit voucher? This information is available on the refund policy page of the site. https://www.perona.com/shipping-and-returns

how refund is done against returned products? This information is available on the refund policy page of the site. https://www.perona.com/shipping-and-returns

STOREview

do you have a physical store? Yes, we have physical stores

  • Perona201, The Chanakya, ChanakyapuriNew Delhi, Delhi 110021
  • 142-143, DLF Avenue Saket, New Delhi 110017, India
  • 4059-B, Level-4, T2, International Airport, Mumbai- 400099 India
ACCOUNTview

i've forgotten my password. what should i do? https://www.perona.com/customer/account/forgotpassword/. Enter your email address registered with us and we shall send you a link to reset your password.

PRESS ENQUIRIESview

If you would like to feature Perona or any of our brands, please call us during business hours onor email us at connect@perona.com and we'll assist you promptly! We can usually provide high-resolution images on the same day, or can ship products the next day for shoots.

CUSTOMISED CORPORATE GIFT IDEASview

You know how important a good business impression is. Why not make a good impression with your clients, staff and associates with promotional gifts that are uniquely crafted with your company’s brand logo and identity in mind?

We have a list of preferred local suppliers that can assist you with all sorts of customisation— including embossing- and we can provide you with great prices for larger quantities. Please do allow yourself a little bit of a longer lead time(4 weeks) if you are seeking a large quantity and intend to customise.

Perona looks forward to helping you with large orders and custom design leather product orders to assist your business or clients.We've Worked with some of the leading global brands in various industries.

TERMS AND CONDITIONSview

1. Perona follows a 15 day exchange/return policy, starting from the time the orders are delivered to the customer.

2. Returns are only accepted if the product delivered is faulty or not as per description.

3. Products purchased online on www.perona.com cannot be exchanged at any of our retail stores. All online purchases will be processed for exchange from the company’s shipping address only.

4. Only products bought at full price are eligible for exchange/return. Sale and special price items are not eligible for returns/ exchanges.

5. If a customer wishes to exchange a product for a different style, then they can choose to do so by selecting a product(s) of a bill value that is equivalent, or higher than the original purchase receipt.

6. In case a product requires an exchange and the replacement product is not available, then it is the brand’s discretion to decide if the replacement product can be arranged, or whether the brand would like to issue a credit note against the purchase. Considerations will be given on a case-to-case basis.

7. We do not offer cash refunds on returns. A monetary refund will only be considered if the brand has been liable in not being able to provide a product/ service that matches the standards of a Perona product. Refunds will be considered only on a case-to-case basis. All refunds will be processed in the original mode of payment within 3-5 working days.

8. Personalised products, altered products and special order items are not eligible for any exchange/return.

9. Orders once shipped, cannot be canceled. All cancelation requests must be communicated to the brand immediately before orders are dispatched.

10. Customers are responsible for making their own arrangements for processing any exchange/return and must do so at their own discretion. We recommend to use a trusted service which allows you track your courier. The brand does not take liability for the product reaching to them in a damaged or unfavourable condition.

11. Perona will not be responsible for any incorrect fund transfer against returns, arising due to erroneous input/details provided by the customers. The customer takes complete responsibility for the accuracy of the information provided for returns.

12. Returns shall not be accepted for International orders.

IN-HOUSE CUSTOMISATIONview

We have our own personalisation engraver, sowe are able to offer free customisation on selected leathergoods and accessories.

To enquire about this service, and what products its suited for, please call us 9:30am-6:00 pm Monday-Saturday on or email us on connect@perona.com.