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Frequently asked questions

Shipping

What Shipping Method Does The Website Use?
We use courier partners to deliver your products.

What Are The Charges For Shipping In India?
Shipping inside India is free of cost.

Do You Ship Internationally?
Not at the moment but soon it will start

How Long Until My Order Ships?
We take 5-7 business working days to deliver an order.

Can I Change My Shipping Address After My Order Has Been Dispatched?
You can't change the delivery address once you've submitted your order.

Order

Where Is My Order?
We will notify the customer by mail & SMS once the parcel is dispatch with the tracking detail and notify once the parcel is delivered.

I Am Based Out Of India And I Want To Place An Order For A Delivery Abroad. Is It Possible?
Not at the moment but soon it will start,

Do I Need To Set Up An Account To Place An Order?
It is not mandatory to open an account to place an order, but it is advisable to create an account for better shopping comfort

Are The Colours Of Products Shown On The Website Accurate?
Yes, the colors are accurate. But sometimes there can be a very slight change possible depending on photoshoot light.

How Do I Know If An Item Is In Stock?
Its always mentioned in the product details.

Can I Exchange The Cloth I Buy Online At A Perona Store?
Unfortunately, not as online retail is separate from our stores.

How Should I Know The Products You Sell Are Authentic?
We are the manufacturer of our products, We have very strong control in quality and we sell the product directly only through our website not through any other site there is no third party involved in any process.

Payment

What All Payment Methods Does Perona Accept?
Indian credit and debit cards / Netbanking - All major banks / Wallets - Freecharge, Ola Money, PayZapp / UPI - BHIM, Google Pay, WhatsApp, Paytm, PhonePe

Is There Any Option For Cash On Delivery?
No

Is It Safe To Use My Credit Card Online At Perona?
At Perona, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

What Should I Do If My Payment Fails?
Try a different mode of payment or contact our support team. Our team will be happy to help you.

Refund

Will My Money Be Refunded Or Will I Get A Credit Voucher?
This information is available on the refund policy page of the site. https://www.perona.com/shipping-and-returns

How Refund Is Done Against Returned Products?
This information is available on the refund policy page of the site. https://www.perona.com/shipping-and-returns

Store

Do You Have a Physical Store?
Yes, we have a physical store in Chanakyapuri, New Delhi.
Perona
201, The Chanakya, Chanakyapuri
New Delhi, Delhi 110021

Account

I've Forgotten My Password. What Should I Do?
https://www.perona.com/customer/account/forgotpassword/. Enter your email address registered with us and we shall send you a link to reset your password.

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